This Policy sets out how returns, refunds, and disputes are handled for UK Buyers on Amazef.com, operated by SWIFT TRADE GLOBAL LTD. It is designed to align with UK consumer protection law while holding global Sellers accountable for accurate fulfilment to UK addresses.
Section 1
UK Consumer Rights & Return Window
This Refund Policy applies to purchases made on Amazef.com by Buyers located in the United Kingdom. Nothing in this Policy limits your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.
Unless a longer period is required by law, Amazef operates a 14-day post-delivery cooling-off window from the carrier-confirmed delivery date (UK Consumer Contracts Regulations). During this period, UK Buyers may raise a return or dispute through their account dashboard where the conditions below are met.
Section 2
Standard Return Categories
Change of Mind
Where a return is accepted for non-defective goods, the item must be unused and returned in original packaging. Unless the Seller agrees otherwise, the Buyer is responsible for return postage to the return address specified by the Seller.
Faulty, Damaged, or Not as Described
If goods are defective, damaged in transit, or materially not as described, the Seller bears responsibility for remedy. This may include a prepaid return label, replacement, repair, or full refund in accordance with UK consumer law.
To protect UK consumers from counterfeit, substituted, or materially misdescribed goods, Amazef applies a strict zero-return remedy in proven fraud cases.
Where a UK Buyer submits clear, verifiable evidence—such as a continuous unboxing video, dated photographs, or serial or batch mismatch—demonstrating that the Seller dispatched the wrong product, a counterfeit item, or an intentional substitution:
1
Immediate Full Refund
The entire transaction capture (100% of product subtotal + shipping fees) is instantly re-routed back to the buyer's original payment method.
2
Forfeiture of Product
The independent merchant explicitly forfeits all legal and physical rights to the item. The merchant shall NOT receive the product back, nor shall they receive any financial payout for the transaction.
3
Account Restriction
The incident is logged into the Super Admin's dashboard under Partner Control, subjecting the merchant's profile to immediate operational banishment.
Section 4
Evidence Mandates & Dispute Evaluation
To ensure fair outcomes for UK Buyers and legitimate Sellers, disputes alleging receipt of the wrong or counterfeit product must meet the following evidence standards:
Unboxing Protocol
Buyers are strongly encouraged to maintain a clear, continuous unboxing video capturing the shipping label, corporate barcode identifiers, and the physical extraction of the wrong item.
Timestamps
Proof data layers must be cleanly uploaded to the Amazef portal within 48 hours of original parcel receipt. Failure to supply clear, verifiable proof within this window automatically transitions the ticket into a standard return framework, requiring item return execution before financial release.
Section 5
Reversal Processing & Payout Adjustments
When a dispute is finalized in favor of a consumer under the merchant fraud/negligence parameters:
Financial Deduction
The dynamic gross value of the order is immediately stripped from the merchant's pending balance interface.
Super Admin Penalties
Repeated infractions (more than 2 instances of verified wrong item shipments) will result in the merchant being pushed to the "Banned" tab, blocking all future platform access, and freezing remaining balances for detailed legal audit.
Section 6
Global Seller Fulfilment Responsibility
Sellers on Amazef may fulfil orders from the United Kingdom or from overseas, including via third-party warehouses or dropshipping arrangements.
Regardless of fulfilment location, the Seller remains fully responsible to the UK Buyer for accurate listings, safe products, timely dispatch, and compliant delivery to the UK address provided at checkout. Fulfilment failures may trigger refunds, penalties, and account enforcement under this Policy and our Terms & Conditions.