This Policy governs delivery to UK Buyers, Seller fulfilment obligations (including international dispatch), tracking standards, and settlement controls operated by SWIFT TRADE GLOBAL LTD. Buyer checkout and delivery addresses are limited to the United Kingdom.
Section 1
Merchant Shipping Setup & Transparency Mandates
Amazef.com connects UK Buyers with Sellers who may dispatch from the UK or internationally. Sellers control listing logistics settings; Buyers receive goods at UK addresses only:
Delivery Estimates
Sellers must publish honest delivery timeframes for dispatch to UK addresses (for example, 3–5 business days or 7–14 days), whether goods ship from the UK or internationally.
Shipping Fees in GBP
Sellers must declare whether shipping is free or specify the shipping fee in GBP before checkout. Hidden post-checkout charges are prohibited.
Pre-Purchase Review
UK Buyers should review delivery estimates, shipping cost, seller ratings, and product details on the listing page before completing checkout.
Upon order confirmation, the Seller assumes responsibility for timely fulfilment to the UK delivery address and for providing accurate tracking where available.
Sellers must upload valid carrier tracking references (for example Royal Mail, DPD, DHL, FedEx, or equivalent) promptly after dispatch. Late or missing tracking may trigger penalties:
1
The Fine Mechanism
If a merchant fails to input valid tracking within their defined window, or if the order breaches the promised delivery timeline without documented force majeure, the Super Admin Framework will deduct a financial penalty (fine) directly from the merchant's escrow pool.
2
Two-Strike Account Suspension Rule
Accumulating two (2) active tracking or late delivery fines will cause the platform's security logic to flag the store. The merchant profile will be immediately relocated from the "Working" tab to the "Banned" tab on the Super Admin Dashboard, resulting in immediate suspension of all sales operations.
Mandatory Unboxing Video Requirement (Proof of Defect)
To balance UK consumer protection with seller accountability, Amazef applies a 14-day post-delivery cooling-off window from carrier-confirmed delivery to a UK address.
Unboxing Evidence
For defect or wrong-item claims, UK Buyers are strongly advised to record a continuous unboxing video from sealed package to inspection. This assists fair dispute resolution under UK consumer protection standards.
Proof Standard
Claims for damage, non-delivery of components, or incorrect items should be supported by clear photographs or video. Unsupported claims may be assessed under our standard return rules.
Return Postage
Where a return is approved because the goods are faulty or not as described, the Seller must bear reasonable return costs unless UK law permits otherwise. Change-of-mind returns may require Buyer-paid return postage.
Buyer payments in GBP are processed through SWIFT TRADE GLOBAL LTD's marketplace controls and held pending administrative review and fulfilment milestones.
7-Day Post-Delivery Window
UK Buyers may raise a qualifying dispute within seven (7) calendar days of confirmed delivery. Absent a valid dispute, the order may proceed toward settlement in line with our payment approval workflow.
Global Seller Payout
After payment approval, net seller proceeds are released via secure infrastructures including Stripe Connect and Wise to verified international Sellers, subject to platform commission, UK VAT treatment, refunds, and compliance checks.
7-Day Passive Clearance: Escrow finalization occurs automatically when no dispute or verified defect claim is filed within seven calendar days of confirmed delivery.
Section 5
Legal Operating Framework & System Authority
This logistics policy serves as a binding contract between registered platform merchants, buyers, and the operator. Any circumvention of tracking metrics or verification files constitutes a breach of the structural network agreement.