This document governs the logistics frameworks, merchant obligations, buyer verification duties, and escrow settlement structures enforced by SWIFT TRADE GLOBAL LTD. All listed items, shipping metrics, tracking integrations, and returns must align fully with the operational thresholds configured herein.
Section 1
Merchant Shipping Setup & Transparency Mandates
Amazef functions as an integrated marketplace ecosystem where independent sellers manage their product catalogs directly. To preserve platform transparency and empower buyer evaluation:
Mandatory Delivery Windows
During the product creation/listing flow inside the merchant panel, the seller must explicitly input an accurate, non-fraudulent delivery timeframe (e.g., 3–5 business days, 7–10 days) for every individual product item.
Shipping Cost Configuration
The seller must specify whether the item features 100% Free Shipping or declare the exact localized shipping fee structure. Post-checkout pricing inflation or hidden handling fees are completely prohibited.
Buyer Review Right
Buyers are advised to explicitly inspect the merchant-defined delivery timelines, local currency costs, and user rating profiles displayed transparently on the product interface before clicking the checkout trigger.
Upon confirmation of an order, the independent seller assumes direct legal and logistical responsibility for timely order fulfillment and customer parcel transparency.
Sellers are strictly required to upload verified third-party tracking numbers (e.g., DHL, FedEx, Aramex, or local postal carriers) into the Amazef database immediately upon dispatch. Failure to meet logistical standards will trigger automated system penalties:
1
The Fine Mechanism
If a merchant fails to input valid tracking within their defined window, or if the order breaches the promised delivery timeline without documented force majeure, the Super Admin Framework will deduct a financial penalty (fine) directly from the merchant's escrow pool.
2
Two-Strike Account Suspension Rule
Accumulating two (2) active tracking or late delivery fines will cause the platform's security logic to flag the store. The merchant profile will be immediately relocated from the "Working" tab to the "Banned" tab on the Super Admin Dashboard, resulting in immediate suspension of all sales operations.
Mandatory Unboxing Video Requirement (Proof of Defect)
To balance customer protection with seller financial security, Amazef operates an airtight, conditional 7-Day Return Window starting precisely from the physical timestamp of carrier-confirmed delivery.
Mandatory Unboxing Video Requirement
To eliminate fraudulent return claims, missing item scams, or intentional damage vectors, the buyer is legally required to record a continuous, unedited unboxing video starting prior to breaking the carrier seal and extending until the item is completely extracted and inspected.
Proof of Defect Standard
Returns, structural exchanges, or refund requests are strictly rejected if the buyer fails to upload a verifiable, clear unboxing video confirming an inherent factory defect, incorrect item variation, or severe shipping damage.
Return Logistics Costs
If the unboxing video conclusively proves a merchant or shipping error, the return request will be approved, and the independent seller must fully cover all return shipping and cross-docking charges.
All buyer checkouts are securely captured into the central corporate processing account of SWIFT TRADE GLOBAL LTD and held in protected escrow pipelines to safeguard the integrity of the 7-day post-delivery inspection cycle.
The 7-Day Passive Clearance Rule
If a buyer does not submit a formal dispute, claim an inherent product defect with unboxing proof, or leave feedback within seven (7) calendar days post-delivery, the system automatically triggers escrow finalization.
Seller Earnings Processing
Upon reaching the 7-day expiration mark, the transaction is marked as complete, and the return window permanently closes. The system calculates the net payout using the standard "Seller Earnings" matrix: Seller Net Payout = Gross Order Value − Local Taxes − 15% Amazef Platform Commission. The remaining net capital is instantly allocated to the seller's designated business clearance log and dispatched smoothly to their linked Wise account. No subsequent disputes or chargeback claims from the buyer will be entertained post-clearance.
7-Day Passive Clearance: Escrow finalization occurs automatically when no dispute or verified defect claim is filed within seven calendar days of confirmed delivery.
Section 5
Legal Operating Framework & System Authority
This logistics policy serves as a binding contract between registered platform merchants, buyers, and the operator. Any circumvention of tracking metrics or verification files constitutes a breach of the structural network agreement.